Whether you're a beginner or an advanced user, administering a website and a
hosting account can be confusing. That's why we bring you our easy to use WebsiteOS
control panel. Each application comes with its own detailed help menu accessible
by clicking on the "?" on the top right corner of each application.
We are also pleased to bring you our online technical support system. It's simple
to use with a searchable database of terms and topics to help you find the answers
you need now.
Browse through our frequently updated FAQ section for answers to the most commonly
Billing · Upgrading/Adding Services · Cancellations · WebsiteOS · FTP/Uploading · E-Commerce · SSL · Bandwidth · Domains · Multimedia · CGI · Databases
If you need some help getting started with your website, configuring your email
client or you have some questions about the service and tools we provide, click
on General Help.
For help using our website management tool, WebsiteOS, click on WebsiteOS Help.
If you need additional support, feel free to contact one of our Technical Projects Specialists at firstname.lastname@example.org or by calling
1-866-245-5154. Our highly
trained support staff are available to you 24 hrs/day, 7 days/week.
Our goal is to resolve all issues during the first contact. Issues that are not
resolved within the first contact are escalated to the next tier of support.
Escalations are routed to the best team to handle the specific issue. We will also
assign you a ticket number from our Ticketing system so that we can track all
issues and problems.